VN 
|
Server Maintenance and Support |
Basic |
Standard |
Premium |
|
Service Level |
8x5, |
8x5, |
24x7 |
|
SUPPORT |
|||
|
Phone Support |
√ |
√ |
√ |
|
Remote Support |
√ |
√ |
√ |
|
Onsite Support |
1 |
2 |
Unlimited |
|
Emergency Support |
2 |
4 |
Unlimited |
|
SOFTWARE MAINTENANCE |
|||
|
Microsoft Patch Management |
√ |
√ |
√ |
|
Window Event log, Disk RAID log, Mail log, Backup log Monitoring and Repair |
√ |
√ |
√ |
|
Server monitoring via Network ( ON/OFF)status |
|
√ |
√ |
|
Email, SQL, Web, other important ApsRemote Monitoring and Alert notification/Reactivation if possible |
|
√ |
√ |
|
Drive Space Monitoring |
|
√ |
√ |
|
Check and configure DNS, DHCP, Proxy, files sharing… |
√ |
√ |
|
|
Perform backup for entire system |
√ |
√ |
√ |
|
HARDWARE MAINTENANCE |
|||
|
Hardware upgrade requirement analysis |
√ |
√ |
√ |
|
Clean CPU, Mainboard, Power Supply, Fan |
√ |
√ |
|
|
SECURITY |
|||
|
User Account Administration |
√ |
√ |
√ |
|
File Sharing Administration |
√ |
√ |
√ |
|
Antivirus Definition Management and Updates |
√ |
√ |
√ |
|
Virus Removal |
√ |
√ |
√ |
|
Group Policy Administration |
√ |
√ |
√ |
|
REPORT |
|||
|
Annual |
√ |
√ |
√ |
|
Monthly |
√ |
√ |
√ |
|
Urgent |
|
√ |
