VN 
Techlink provides complete PC support and maintenance solutions for managing the overall health of each computer in your company. Our support plans ensure that your computers are functioning optimally, protected, and secure against technology threats such as viruses.
|
PC Support and Maintenance |
Basic |
Standard |
Premium |
|
Service Level |
8x5, |
8x5, |
24x7 |
|
SUPPORT |
|||
|
Phone Support |
√ |
√ |
√ |
|
Remote Support |
√ |
√ |
√ |
|
Onsite Support |
01 times/month |
02 times/month |
Unlimited |
|
Emergency Support |
2 |
4 |
Unlimited |
|
SOFTWARE MAINTENANCE |
|||
|
Check & Repair System Error |
√ |
√ |
√ |
|
Remove temporary file |
√ |
√ |
√ |
|
Check & Remove Virus |
√ |
√ |
√ |
|
Desktop Optimization & Patch Updates |
√ |
√ |
√ |
|
Software installation as per request |
√ |
√ |
√ |
|
Perform backup for entire system |
√ |
√ |
|
|
HARDWARE MAINTENANCE |
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|
Hardware upgrade requirement analysis |
√ |
√ |
√ |
|
Clean CPU, Monitor, Keyboard, Mouse |
01 time/year | 02 times/year | |
|
REPORT |
|||
|
Annual |
√ |
√ |
√ |
|
Monthly |
√ |
√ |
√ |
|
Urgent |
|
√ |
